Widerrufsrecht
Returns, Exchanges, and Refunds
Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of.
By placing an order with us, you acknowledge that you have read, understood, and agree to this Return Policy — including the restocking fee and shipping deductions described below. This policy is incorporated into and forms part of the Terms of Sale for every order, regardless of the payment method used.
Most of our products are backed by a manufacturer's warranty. If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to contact us. If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you.
Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:
1. Change of mind, cancellation, refused delivery, or "I don't want it anymore"
This scenario covers any return that is not caused by a defect, shipping damage, or missing parts — including cancelling an order, refusing a delivery, and returning an item after you've received it simply because you changed your mind. All three situations are treated as the same category below and are subject to the same restocking fee and shipping deductions.
a) Order has not shipped yet. A lot of orders ship same day, so contact us as soon as possible. If we're able to intercept the order before it ships, we'll cancel it and issue a full refund with no penalty. Once an order has shipped, it falls under (b) or (c) below — it can no longer be cancelled penalty-free.
b) You receive the item and decide to return it. You may return an item only if all of the following requirements are met:
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The item is unopened, unused, uninstalled, and still in its original packaging.
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You contact us within 5 calendar days of the delivery date to request a Return Merchandise Authorization (RMA) number.
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You wait to receive your RMA number and return instructions from us before shipping anything back.
Returns that arrive without a valid RMA number, or that don't meet all three requirements above, will be refused at delivery and sent back to you at your expense — no refund will be issued.
If all three requirements are met, you'll choose one of the following (we'll confirm by phone or email before your return ships):
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Store credit: the full purchase price, less our actual outbound and return shipping/handling cost, issued as store credit; or
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Cash refund: the purchase price, less a 25% restocking fee and our actual outbound and return shipping/handling cost, refunded to your original payment method.
You are responsible for return shipping to send the item back to us. Because most of our products ship freight, actual shipping/handling costs can be significant typically $600 and will be confirmed with you before your return is processed.
c) You refuse the delivery and it's sent back to us. This is treated the same as (b): you'll be issued a cash refund less a 25% restocking fee and our actual outbound and return shipping/handling cost. If the item was damaged in transit, see Scenario 3 — no refund will be issued until the shipping insurance claim is resolved.
2. You received the product but it isn't working correctly, is missing parts, or is visibly damaged or deformed (and it does NOT appear to be shipping damage)
Please see the paperwork that came in the original box for instructions on filing a warranty claim directly with the manufacturer — the manufacturer is responsible for manufacturing defects or deficiencies. If the damage or malfunction is instead a result of shipping, see Scenario 3 below.
3. You received an item that appears to have been damaged during shipping
If the packaging looks damaged, you must have the damage noted on the delivery paperwork before you sign for it. We carry shipping insurance, but it only covers you if the damage is noted at the time of delivery. Keep all original packaging until you've confirmed whether a shipping insurance claim is needed — if any of the original packaging or contents are discarded, we cannot file a claim, and discarding them waives your right to a replacement or repair under this policy.
Test the item's functionality before contacting us. If everything works, there's no need to file a claim. If the item isn't working correctly because of shipping damage and you've kept the original packaging, contact us so we can file the shipping insurance claim. Once we've confirmed you still have the original materials, verified the shipping damage, and filed the claim, we'll send replacement parts or a new product at no cost to you.
4. Disputes and chargebacks
We want every customer to be taken care of, and the process above is how we do that quickly and fairly. If a payment dispute or chargeback is filed for a reason other than an unauthorized charge, a defective product, or an item that was never delivered, we will respond to it using your order and delivery records, this policy, and your acceptance of it at checkout. Filing a dispute in place of contacting us for an RMA does not exempt an order from the terms above.
