Copper and Brass finishes are premium, custom-crafted options. Pricing varies based on current material costs and lead time. Please reach out and we'll get you a personalised quote.
A high-quality fireplace is a central investment in your home’s safety, warmth, and resale value. Over time, heat stress, soot, creosote, and mechanical wear can degrade key components, resulting in costly emergency repairs and inefficient heating.
This Protection & Maintenance Membership ensures your system operates at peak efficiency, stays aesthetically flawless, and maintains full functional protection year-round without unexpected out-of-pocket expenses.
1. Membership Benefits & Service Perks
Full Component Repair & Replacement Coverage: Zero-deductible repairs on all structural, glass, and mechanical hardware.
Annual System Cleaning & Maintenance Log: Includes one (1) comprehensive annual professional cleaning, safety evaluation, and certified maintenance record entry to preserve product warranties and optimal performance.
Direct Technical Support Access: Dedicated helpline (541.678.0243) and direct email routing (madi@smokeymountainfireplaces.com) to certified fireplace technicians for operational troubleshooting, airflow guidance, and maintenance advice.
2. Covered Items & Specific Components
Protect Your Investment
A high-quality fireplace is a central investment in your home’s safety, warmth, and resale value. Over time, heat stress, physical wear, and hardware fatigue can lead to component failure, resulting in costly out-of-pocket repairs.
This Extended Protection Plan safeguards your investment by ensuring your entire fireplace assembly stays fully functional and protected against unforeseen defects, hardware failures, and operational degradation—giving you complete peace of mind without surprise repair bills.
1. Plan Benefits & Included Services
Full Component Repair & Replacement Coverage: Zero-deductible coverage for all glass, mesh, structural hardware, and moving mechanical parts. Often in winter months when you need it the most, something will happen that will cause your fireplace or wood stove to be damaged. get your replacement parts free and urgent when you need them.
Direct Technical Support: Priority phone access (541.678.0243) and direct email routing (madi@smokeymountainfireplaces.com) to experienced fireplace technicians for immediate operational guidance, troubleshooting, and draft/airflow assistance.
