Privacy Policy — Smokey Mountain Fireplaces

Last updated: August 25, 2026

Thank you for shopping with Smokey Mountain Fireplaces LLC ("we," "us," "our"). We are committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect We collect statistical information on the products and pages you view, which we use to improve your shopping experience. When you place an order, we collect your name, shipping and billing address, phone number, email address, and payment information. We accept major credit cards and PayPal; payment is processed through our payment provider, and we do not store full credit card numbers on our own servers.

How We Use Your Information We use this information to process and ship your order, respond to your questions, and — with your consent or where permitted by law — to contact you about sales, promotions, and new products. Every marketing email includes an unsubscribe link, and you may opt out at any time by clicking that link or contacting us at 541-678-0243 or Brad@smokeymountainfireplaces.com.

Sharing Your Information We share information only as needed to fulfill your order: with our payment provider, freight/shipping carriers, suppliers, and manufacturers involved in delivering your purchase. We do not sell your personal information to third parties for their own marketing purposes. If we use analytics or advertising tools (such as Google Analytics or Meta Pixel) to understand site usage or show relevant ads, those tools may collect data via cookies as described below.

Cookies Our site uses cookies to keep track of the products in your shopping cart so you don't have to re-add them each visit. You do not have to accept cookies to browse our site, but our shopping cart requires cookies to function. We never use cookies to store sensitive information such as your name, address, password, or payment details. If you object to cookies but want to place an order, call us at 541-678-0243 and we'll help.

Data Security We use SSL encryption and firewall protections to guard against unauthorized access, loss, misuse, or alteration of your data. No method of transmission over the internet is 100% secure; if a breach affecting your personal information occurs, we will notify you as required by applicable law.

Data Retention We retain order and account information for as long as needed for legal, tax, and accounting purposes (generally up to 7 years), after which it is securely deleted or anonymized.

Your Privacy Rights Depending on your state of residence, you may have the right to access, correct, or delete your personal information, and to opt out of the sale or sharing of your information for targeted advertising. To exercise these rights, contact us at 541-678-0243 or Brad@smokeymountainfireplaces.com. We will not discriminate against you for exercising these rights.

Children's Privacy Our site is not directed at children under 13, and we do not knowingly collect personal information from children.

"Tell a Friend" Feature Our site offers a way to share products via email. Any email addresses provided through this feature are used solely to deliver that one message and are not retained in our database.

Changes to This Policy If we change this Privacy Policy, we will post the updated version here with a new "Last updated" date. Continued use of the site after changes means you accept the update.

Contact Us Questions or comments about this policy? Contact us, call 541-678-0243, or email Brad@smokeymountainfireplaces.com.

Smokey Mountain Fireplaces LLC 70 SW Century Drive, Ste 100 PMB, Bend, OR 97702